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Consumer Privacy Policy

Effective Date: January 24, 2020

Last Updated: August 7, 2023

Total Client Satisfaction Insurance Brokers (TCS Insurance Brokers) values its visitors’ privacy. This privacy policy is in effect 1/24/2020; it summarizes what information we might collect from a registered user or other visitors and what we will and will not do with it.

Please note that this privacy policy does not govern the collection and use of information by companies that TCS Insurance Brokers does not control, nor by individuals not employed or managed by TCS Insurance Brokers. If you visit a Web site that we mention or link to, be sure to review its privacy policy before providing the site with information.

What we do with your personally identifiable information:

It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. “Personally identifiable information” means information that can be used to identify you as an individual, such as, for example:

  • Your name, email address,
  • Your Name or user ID and password
  • Any account-preference information you provide us
  • Your computer’s domain name and IP address, indicating
    where your computer is located on the Internet
  • Session data for your login session, so that our computer can ‘talk’ to yours while you are logged in

If you do provide personally identifiable information to us, either directly or through a reseller or other business partner, we will:

  • Not sell or rent it to a third party without your permission — although unless you opt out (see below), we may use your contact information to provide you with information we believe you need to know or may find useful, such as (for example) news about our services and products and modifications to the Terms of Service;
  • Take commercially reasonable precautions to protect the information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction;

Not use or disclose the information except:

  • In other ways described in this privacy policy or to which you have otherwise consented;
  • In the aggregate with other information in such a way so that your identity cannot reasonably be determined (for example, statistical compilations);
  • As required by law, for example, in response to a subpoena or search warrant;
  • To outside auditors who have agreed to keep the information confidential;
  • As necessary to enforce the Terms of Service;
  • As necessary to protect the rights, safety, or property of TCS Insurance Brokers, its users, or others; this may include (for example) exchanging information with other organizations for fraud protection and/or risk reduction.

Other information we collect:

We may collect other information that cannot be readily used to identify you, such as (for example) the domain name and IP address of your computer. We may use this information, individually or in the aggregate, for technical administration of our Web site; research and development; customer- and account administration; and to help us focus our marketing efforts more precisely.

Cookies:

TCS Insurance Brokers uses “cookies” to store personal data on your computer. We may also link information stored on your computer in cookies with personal data about specific individuals stored on our servers. If you set up your Web browser (for example, Internet Explorer or Firefox) so that cookies are not allowed, you might not be able to use some or all of the features of our Website(s).

External data storage sites

We may store your data on servers provided by third party hosting vendors with whom we have contracted.

Your privacy responsibilities:

To help protect your privacy, be sure:

  • Not to share your user ID or password with anyone else;
  • To take customary precautions to guard against “malware” (viruses, Trojan horses, bots, etc.). For example by installing and updating suitable anti-virus software.

Notice to European Union users:

The operations of TCS Insurance Brokers are located primarily in the United States. If you provide information to us, the information will be transferred out of the European Union (EU) to the United States. By providing personal information to us, you are consenting to its storage and use as described herein.

Information collected from children:

You must be at least 13 years old to use the Website and services of TCS Insurance Brokers. TCS Insurance Brokers does not knowingly collect information from children under 13. (See the U.S. Children’s Online Privacy Protection Act.)

Changes to this privacy policy

We reserve the right to change this privacy policy as we deem necessary or appropriate because of legal compliance requirements or changes in our business practices. If you have provided us with an email address, we will endeavor to notify you, by email to that address, of any material change to how we will use personally identifiable information.

Questions or comments?

If you have questions or comments about the privacy policy of TCS Insurance Brokers, you may send an email to  service@tcsib.com or contact us via any of the ways described in the Contact page at About Us page of the website.

Thank you for choosing TCS Insurance Brokers!


California Consumer Privacy Policy

Effective Date: August 7, 2023

Last Updated: August 7, 2023

This California Consumer Privacy Policy is to explain our data collection and privacy practices regarding the personal information of California residents.  This CA Privacy Policy supplements our Consumer Privacy Policy mentioned above and applies only to California residents.

The California Consumer Privacy Act (CCPA) provides you with certain privacy rights related to the personal information we collect about you.  Please see below to learn more about your rights under the CCPA and to learn more about your rights and our practices here at Total Client Satisfaction Insurance Brokers (TCS Insurance Brokers).

How the CCPA Applies to Us.

The CCPA is a state law that protects the personal information of California residents.  It is not the only law that regulates how we collect and use personal information.  In fact, various federal laws preempt the CCPA with respect to the information we collect and process.  For example, the CCPA does not apply to personal information collected, processed, sold, or disclosed pursuant to the federal Gramm-Leach-Bliley Act (Public Law 106-102) or the Driver’s Privacy Protection Act of 1994 (18 U.S.C. § 2721 et seq.) As a result, not all of the personal information we collect and process will be discussed in this CA Consumer Privacy Policy. To learn about the information and collection practices generally, please review our general privacy statement.

Summary of CCPA Privacy Policy.

Please read this entire Policy carefully to understand our practices regarding your personal information. The following points summarize some of the important details about the CCPA discussed below:

  • a California consumer has the right to request that we disclose what personal information we collect, use, disclose, and sell.
  • a California consumer also has the right to request that we delete the personal information we have collected from the consumer.
  • a California consumer has the right to opt-out of the sale of their personal information. 
  • a California consumer has the right to not receive discriminatory treatment by us for the exercise of their privacy rights under the CCPA.

What Is Personal Information under the CCPA?

The CCPA provides personal information rights to California residents. The CCPA defines personal information as information that “identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular” California consumer or household. Personal information does not include publicly available information or consumer information that is deidentified or aggregate consumer information.

What Personal Info Does TCS Insurance Brokers Collect About me?

The following chart sets out the CCPA categories of personal information we have collected from California consumers in the last twelve (12) months.

Categories of Personal Information We CollectCategories of Third Parties With Which We May Share that Information
Identifiers (such as name, address, email address)Our Internet Service Providers (ISPs); data analytics providers; advertising service providers; operating systems and platforms; social networks; and business service providers.
Personal Characteristics (Any categories of personal information described in subdivision (e) of Section 1798.80 of the California Civil Code)Business service providers, advertising service providers.
Commercial Information (such as transaction data)ISPs; data analytics providers; advertising service providers; operating systems and platforms; social networks; and business service providers.
Internet or Other Network or Device Activity (such as browsing history or app usage)Our ISPs; data analytics providers; advertising service providers; operating systems and platforms; and business service providers.
Geolocation Information
We do not collect geolocation information but may infer a general or precise location from your IP address or your physical address, respectively.
ISPs; data analytics providers; operating systems and platforms; and business service providers.
Inferences drawn from other personal information.Our data analytics providers; advertising service providers; operating systems and platforms; and business service providers.

How Does TCS Insurance brokers Use Your Personal Info?

We use your personal information for the following business purposes:

  • To offer you products and services, determine your eligibility for insurance, service your policy, administer policy benefits, to process, service and enforce transactions (including credit or debit card transactions) and to provide users with product, service, or company updates.
  • To respond to your inquiries or comments, or to contact you about your policy.
  • To establish and verify the identity and eligibility of users.
  • To open, maintain, administer, manage, and service users’ profiles or accounts.
  • To analyze and improve our products, services, or systems, improve safety; manage our communications; perform market research; perform data analytics; and perform accounting, auditing and other internal functions.
  • To communicate with you about or through external social networking platforms.
  • To conduct special events, sweepstakes, surveys, programs, contests, and other offers (and communicate with you about such events).
  • To market and advertise our products and services or those of third-parties.
  • To maintain the security and integrity of our systems and internal records.
  • To conform to legal requirements or industry standards, respond to regulators, comply with subpoenas or legal process, detect and prevent fraud or criminal activity, defend our legal rights, or protect others.
  • To create anonymized or aggregated data sets.
  • In connection with a merger, acquisition, bankruptcy, transfer, sale, corporate change, or any other transaction involving all or a portion of our business.

We may also use your personal information for any other purpose that we disclose at the time you provide, or when we collect, your information and other purposes permitted by applicable law. We may also use data that we collect on an aggregate or anonymous basis for various business purposes, where permissible under applicable laws and regulations.

What Are the Sources Of The Personal Info We Collect About You?

  • You, the consumer (including the device you use to access our website);
  • ISPs;
  • Data Analytics Providers;
  • Web browsers;
  • Advertising networks;
  • Operating systems and platforms;
  • Social networks;
  • Data brokers

Who Does TCS Insurance Brokers Share Your Personal Info with?

We share personal information as set forth above. You should also be aware of the following: 

  • Our third-party service providers including advertisers and remarketers to show our ads on sites across the internet.
  • Our affiliates so that they may market their products and services to you.
  • Other financial institutions with which we may have joint-marketing agreements.
  • Non-affiliated companies, insurance agencies, mortgage brokers, bankers, retailers, and others.
  • We may also allow third parties to place cookies, web beacons, and similar technologies to collect or receive information from our website and use that information to provide measurement services and target ads.

Does TCS Insurance Brokers Sell Personal Information?

California law requires that we describe certain disclosures of personal information where we receive valuable consideration. We do not sell personal information to third parties. However, we do allow California residents to exercise their opt-in and opt-out rights regarding the sharing of personal information under California law. To exercise your California opt-in and opt-out rights, please send an email to  service@tcsib.com or contact us via any of the ways described in the Contact page at About Us page of the website.

My CCPA Rights to Know About My Personal Information are,

You have the right to know certain information about our collection, use, and disclosure of your personal information for the 12 months preceding the date of your request. You also have the right to request that we provide you with specific pieces of your personal information. These rights are subject to certain exceptions.

Upon receipt of your request, and after we verify your identity, we may provide you with information about the following:

  • The categories of personal information we collected about you.
  • The categories of sources of the personal information we collected about you.
  • Our business or commercial purpose for collecting the personal information.
  • The categories of personal information we disclosed about you to a service provider.
  • The specific pieces of personal information we collected about you (data portability).

If responding to all or part of your request would conflict with federal or state law, or your personal information is subject to an exemption under the CCPA, we will inform you of that fact. We will respond to the portion of your request that is not in conflict with applicable laws or exempt under the CCPA.

My CCPA Rights to Have my Personal Information Deleted are,

You have the right to request that we delete personal information we have collected from you, subject to certain exceptions and exemptions. Absent an exception or exemption, upon receipt of your request, and after we verify your identity, we will delete and will request that our service providers delete your personal information.

How Do I Exercise My CCPA Rights?

You may exercise your CPPA rights by sending an email to  service@tcsib.com or contact us via any of the ways described in the Contact page at About Us page of the website.

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. Agents must submit proof that they have been authorized by the consumer to act on their behalf. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

We verify requests by sending a confirmation email to the requestor and by matching the identifying information provided by the consumer to the personal information already maintained by us. We cannot respond to your request or provide you with personal information if we cannot: (1) verify your identity or authority to make the request; and (2) confirm the personal information relates to you. If we are unable to verify the identity of a requestor we will not provide any information.

To exercise your California privacy rights, please send an email to  service@tcsib.com or contact us via any of the ways described in the Contact page at About Us page of the website. You may also call us at 209-207-0577 for more information.

What Are My CCPA Non-Discrimination Rights?

We will not discriminate against you for exercising any of your CCPA rights, which means we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

How Do I Contact TCS with Questions About the CCPA Privacy Policy?

We are committed to working with you to obtain a fair and rapid resolution of any queries, complaints, or disputes about privacy. If you have any other questions or comments regarding our privacy practices, please send an email to  service@tcsib.com or contact us via any of the ways described in the Contact page at About Us page of the website. You may also call us at 209-207-0577 for more information.

Thank you for choosing TCS Insurance Brokers!